The Effect of Work Motivation, Service Quality and Employee Workload on Employee Performance
DOI:
https://doi.org/10.35134/ekobistek.v13i4.870Keywords:
Work Motivation, Service Quality, Employee Workload, Employee Performance, EmployeeAbstract
Human resource management is an important field of study in the company because the problems faced by the company are not only the problems of raw materials, capital, work tools, and production, but also the problem of human resources, which in fact is the party that runs and manages the factors of production as well as the purpose of the production activities themselves. The purpose of this study was to determine the effect of work motivation, service quality and employee workload on the performance of employees of the Bukit Kerman Sub-District Office, Kerinci Regency. This research is quantitative research. The sample in this study amounted to 25 people. Data is processed using the SPSS application. Data analysis techniques used in this study include normality test, reliability test, multiple linear regression test, test and f test. The results of this study are: Work motivation has a positive effect on the performance of employees of the Bukit Kerman sub-district office of Kerinci district, service quality has a positive effect on employee performance in the Bukit Kerman sub-district office of Kerinci district, workload has a negative effect on employee performance in the Bukit Kerman sub-district office of Kerinci district, work motivation, service quality and workload together have a positive effect on the performance of employees of the Bukit Kerman sub-district office of Kerinci district. With an R² figure of 0.680 or 68% of employee performance is influenced by the independent variables of Work Motivation, Service Quality and workload.
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